Learning to distinguish between natural and unnatural nonverbal behaviors is a critical skill-set for effective interviewing. Over 140 years ago, Charles Darwin postulated that mammals reliably show emotion in their faces, and over 50 years ago psychologist Paul Ekman, confirmed Darwin’s theory with his studies relating to
Read more →
As someone who conducts interviews for a living, you are a student of human behavior, and you know that interviewing is an art not a science. Since each interviewing event is unique, how do you know when to change your own approach in an effort to dig
Read more →
Whether conducting pre-employment screening, a claims investigation, a deposition or another formal inquiry to validate information, the first contact sets the tone of the relationship which should be positive. Understand and appreciate that you will most likely inquire about one or more snapshots in time for relevant
Read more →
The ultimate goal of any interview is to formulate an opinion with regard to the verifiable facts versus the statements elicited from the person being interviewed. Whether the interviewee is a candidate for a job, a witness under oath, a claimant, a suspect or person of interest
Read more →
As a student who continually wants to improve his/her knowledge of the art of interviewing, I recommend that you experiment with different techniques whenever possible. Add those that work to your tool box. You should be able to find what works best for your personality style, and,
Read more →
Here are some more tips for conducting successful and ethical interviews. As a student of the “Art” who continually wants to improve, practice the following. If you currently are employing one or more of these techniques, look at this as validation of your own process. Each experience
Read more →
The last several RNI Investigation Newsletters have described the downside of employing confrontational interviewing/interrogating techniques as well as presenting some of the most effective and ethical approaches. As a student of the process, you already understand that interviewing is an art not a science. Herein below find
Read more →
In last month’s RNI Investigation Newsletter, I summarized recent research that described the significant downside of employing confrontational interviewing/interrogating techniques. During the next several months, this discussion will continue with a description of some of the most effective and ethical approaches. If you are a student of
Read more →For many years, including my own experience in law enforcement, confrontational interviewing/interrogating techniques were preferred methods for obtaining admissions of guilt/responsibility. In the private sector, less intense techniques have been practiced; however, many times the approach was still confrontational or, at the very least, formal and cold.
Read more →The Association of Certified Fraud Examiners (ACFE) estimates that all frauds against business cost 5 cents on every dollar. Insurance fraud is estimated at $80 Billion plus, and fraud against the IRS many times more. We all feel it through rising prices on goods and services, higher
Read more →